Our commitment

 

We want you to be happy with your decal! And we are committed to deliver the best quality product in a timely manner.

From time to time things can go wrong and mistakes can happen, which is very upsetting to us and we take it personally if our product does not meet or exceed our customers’ expectations.

If you are not 100% satisfied with your order, please mart let us know. We appreciate feedback from our customers and we are always striving to improve our business operations. You can also use our online live chat where Martina or Sara will be very happy to assist you any time.

We guarantee:

  • To deliver high quality products in a timely manner.
  • To deliver the product you ordered and the quantity you ordered.
  • To deliver a product that is a close reflection of the artwork you uploaded.

We cannot guarantee:

  • Exact delivery times - as these are fulfilled by a courier. We can only provide you with an estimated delivery date which is a good indication of when you should expect your order.
  • Delivery if a customer enters an incomplete or incorrect delivery address.
  • A delivery that is refused by the recipient or if multiple delivery attempts are made unsuccessfully.
  • Delays or damages in transit.
  • Delays in production if we are awaiting information from the customer (new artwork to replace inaccurate or unusable previously uploaded artwork).

Our refund/reprint policy:

In the unfortunate event that a Rush or Express order has been delivered after the estimated delivery date, we will refund you the shipping charges. Please allow up to 8 business days for the payment to be reversed on your card.

We will not reimburse for lost or stolen packages that have Proof of Delivery.

Refunds and replacements

 

We're sure you'll be stoked with your Freelancer At Work decal!

However, should the decal not show up in your mailbox after 30 days since the day it's been shipped or should the product be defect (which is extremely unlikely, since we carefully craft each decal with great attention to details),  you are eligible for a new decal free of charge or for a full refund.

A refund may not be granted if any item not in its original condition, is damaged or missing parts for reasons not
due to our error (e.g. if it has been applied wrongly – please read our instructions page before applying)

If a product is defect, you should send it back to our mailing address or show us photographic proof (via email). Once your return of the proof thereof is received and inspected, we will send you an email to notify you that we have received your returned item or proof thereof. We will also notify you of the approval or rejection of your refund or decal replacement.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If you have requested a replacement, your new order will be shipped with the first production run (every Monday). If you still have not received your refund yet, please contact us at martina@freelanceratwork.co.

 

How to return purchased items
To return your product, you should send us photographic proof to martina@freelanceratwork.co or mail your product to:

Gundulićeva 26, 21000, Split, Croatia
 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 
Contacts

You can reach Martina via email or telephone from 9 am to 6 pm CET every day of the week :) 

+39 3801704357 / +39 3347197787 - martina@freelanceratwork.co